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Contact Information for Members

Check to see Who to Contact when you have questions about your medical and behavioral health or prescription drug benefits.

3 ways to contact UniCare about your medical and behavioral health benefits

  1. Email Us

    Contact the Plan via email. We will respond to your inquiry within three business days. If we need more information to answer your question, we may need to contact you by telephone or by mail to get this extra information.
  2. Please include the following information with your email:

    • Name
    • Street address, city, state and zip code
    • Daytime telephone number
    • Date of birth
    • Plan ID number (optional)
  1. Write to Us

  2. Please send mail to the following address:

    UniCare Member Services
    P.O. Box 9016
    Andover, MA 01810-0916
  1. Call Us

  2. Call UniCare Member Services toll free at:
    • 833-663-4176 for Basic, PLUS and Community Choice members Monday through Friday from 8 a.m. to 8 p.m. (TTY: 711).
    • 800-442-9300 for Medicare Extension members Monday through Thursday from 7:30 a.m. to 6:00 p.m. and Fridays from 7:30 a.m. to 5:00 p.m. (TTY: 711).

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For self-funded plans, claims are administered by UniCare Life & Health Insurance Company. © 2000-2020 UniCare.