Contact Information for Members
Check to see Who to Contact when you have questions about your medical and behavioral health or prescription drug benefits.
3 ways to contact UniCare about your medical and behavioral health benefits
Contact the Plan via email. We will respond to your inquiry within three business days. If we need more information to answer your question, we may need to contact you by telephone or by mail to get this extra information.
Please include the following information with your email:
- Street address, city, state and zip code
- Daytime telephone number
- Date of birth
- Plan ID number (optional)
Please send mail to the following address:
Write to Us
UniCare Member Services
P.O. Box 9016
Andover, MA 01810-0916
Call UniCare Member Services toll free at:
- 833-663-4176 for Basic, PLUS and Community Choice members – Monday through Friday from 8 a.m. to 8 p.m. (TTY: 711).
- 800-442-9300 for Medicare Extension members – Monday through Thursday from 7:30 a.m. to 6:00 p.m. and Fridays from 7:30 a.m. to 5:00 p.m. (TTY: 711).