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Important plan information about COVID-19

March 16, 2020

The health and well-being of our members is our top priority. That's why UniCare is waiving copays for all telehealth visits for COVID-19, as well as copays for testing for COVID-19 (coronavirus). And when you have a telehealth visit with LiveHealth Online, your copay will be waived for all telehealth visits for any reason.

Telehealth visits can help prevent the spread of a virus in a physical clinical setting. It's a safe and effective way for you to see a doctor and receive guidance related to COVID-19. Here are your options:

  • For UniCare’s Basic, PLUS and Community Choice members Our LiveHealth Online telehealth program lets you see a doctor from your home via smartphone, tablet or computer-enabled web cam. All you have to do is register with LiveHealth Online. Go to livehealthonline.com or download the app on Google Play or the App Store.

    Basic, PLUS and Community Choice members can also have a telehealth visit with any provider who is offering this service. This includes virtual visits and telephone consultations. 
  • For UniCare’s Medicare Extension members – Medicare covers “virtual check-ins so you can connect with your doctor by phone or video, or even an online patient portal, to see whether you need to come in for a visit. For more information, go to medicare.gov/medicare-coronavirus#400 and choose Telehealth and related services.

You can call our 24/7 NurseLine to speak with a registered nurse. Call 800-424-8814 and be sure to select the option for NurseLine.

Questions? We’re here to help. Call UniCare Member Services at:

  • 833-663-4176 (Basic, PLUS and Community Choice members)
  • 800-442-9300 (Medicare members)

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