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Who to Contact with Questions about Your Plan

Questions about your medical or behavioral health coverage

UniCare State Indemnity Plan

P.O. Box 9016
Andover, MA 01810-0916

Member Services:
  • Basic, PLUS and Community Choice members:
    833-663-4176 /TTY: 711
    (toll free)
    8:00 a.m. to 8:00 p.m. (M-F)
  • Medicare Extension members:
    800-442-9300 / TTY: 711
    (toll free)
    7:30 a.m. to 6 p.m. (M-Th)
    7:30 a.m. to 5 p.m. (F)
  • Preapprovals:
    800-442-9300 / TTY: 711 (toll free)
    7:30 a.m. to 6:00 p.m. (M-Th)
    7:30 a.m. to 5:00 p.m. (F)


If you call after business hours, you can leave a message. Member Services will return your call on the next business day.
For questions about:
  • Benefits for a medical service or procedure
  • Benefits for mental health or substance use disorder services
  • Status of a medical or behavioral health claim
  • Finding a doctor, hospital or other health care provider
  • Information that appears in the “Your Medical Benefits” section of your member handbook
For questions about your prescription drug plan
Basic, PLUS and Community Choice Members:

Express Scripts
855-283-7679 (toll free)


For Medicare members:
SilverScript (an affiliate of CVS Caremark)
877-876-7214 (toll free)
TTY: 711

  • Benefits for a prescription drug
  • Status of a prescription drug claim
  • Where to get prescriptions filled
  • Information that appears in the "Prescription Drug Plan" section of your handbook
Questions about Employee Assistance Program (EAP benefits) – for Basic, PLUS and Community Choice only

Customer Service:
844-263-1982 (toll free)

(use access code: Mass4You)
For questions about your Employee Assistance Program (EAP) benefits

For other questions, such as questions about premiums or participation in any Group Insurance Commission (GIC) programs, please see your GIC Coordinator or contact the GIC.

Si necesita ayuda en español para entender este documento, puede solicitarla sin costo adicional, llamando al número de servicio al cliente que aparece al dorso de su tarjeta de identificación o en el folleto de inscripción.

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For self-funded plans, claims are administered by UniCare Life & Health Insurance Company. © 2000-2019 UniCare.